The Desktop Support Technician is a member of the Information Technology Team and is responsible for providing desktop support services to employees. This team member will setup, configure, and install employee desktops within the business and venues as well as maintain a hardware and software inventory, provide customer support by telephone, email, remote access, or in-person. Proven and effective proficiency with typical desktop software products is required.
Prepares and schedules computer setup, repair, configuration changes, or replacement.
Provides telephone, e-mail, remote access, or in-person solutions to day-to-day computer issues.
Support IT team in meeting key performance indicators and metrics
Assist with the maintenance of records for hardware and software use along with license usage.
Displays continuous improvement of current processes and procedures.
Develops strategies and processes to ensure on-time delivery of equipment, cost reduction opportunities and performance improvements.
Demonstrates good working knowledge of desktop and laptop hardware, and common business software such as MS Office.
Maintain up-to-date knowledge of current operating systems
Understands the role of IT in a Hospitality/Restaurant environment.
IT Core Competencies:
Microsoft Windows 7 and 10 Pro configuration and imaging.
Desktop hardware diagnosis and repair.
Active Directory, MS Office
Help Desk Ticketing system
Excellent written and verbal skills, and task flexibility
Attention to detail and good documentation skills
Able to lift 40 lbs.
Office 365\Azure administration
Ability to perform under pressure and in a fast moving environment
Familiarity with VOIP and cloud based systems
Teachable and willingness to learn
Ability to function in an office environment
Ability to lift and move up to 40 lbs., including up and down stairwells
Other duties and tasks as assigned.
Must have open availability.
Please no phone calls.